Ring Security Cameras
Gen 2 Camera not working after recharge of battery
Camera was working perfectly until I recharged the battery. When I put the battery back into the camera solid blue light comes on at the front of the camera for about 30 seconds. It then goes off. When I press the button inside the camera I get no lights. When I hold in the button for 30 seconds I get no lights. If I take the battery out and put it back in again I get the blue light again for 30 seconds then it goes out. This means that I am unable to set up the camera and attach it to my Wi-Fi. There appears to be no water ingress into the camera so I am at a loss at to what to do next - I can't even reset it. Has anyone had this issue? Edddiec
36 •
3 •
0 •
26-11-2024 05:28:20
Responses (2)
- U
I’ve had exactly the same issue. Fully charged the battery and same sequence you had with blue light on and off and the reset button does nothing. Very frustrating!
•0
24-12-2024 01:14:28
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user_b0a31f. You have tried all the troubleshooting steps I would have recommended for your concern. The next best step is to give our support team a call for further assistance.
0
27-11-2024 05:46:41
•