Responses (1)

• M

  maffiabaas

  Same here, i think major problem at Ring side!

  0

  •

  04-06-2020 06:21:24

  •

  Reply

  C

  Chelsea_Ring

  Hey neighbors! If you are seeing that your device has unavailable footage, please try resetting the device by pressing and holding the setup button for 20 seconds. After this time has passed, go into your Ring app \> Main Menu \> Devices \> Device in question \> Device Health \> Change or Reconnect to Wifi Network. This will take you through another setup of your device to ensure it is up to date and working as it should. Once you have completed this, monitor the device for the next 24 hours to ensure you can see all footage. :)

  0

  •

  04-06-2020 10:02:54

  L

  lyssinflannel

  Hi Chelsea, thanks for the reply - unfortunately doing this didn't solve the issue. When pressing the top of the device it says it's updating it's internal software...but then nothing happens. The light doesn't flash, no update occurs. I've tried a few times and get the same message about a software update. Please advise.

  0

  •

  19-06-2020 03:59:43

  C

  Chelsea_Ring

  @lyssinflannel Thanks for getting back to me! Since the firmware will not update and the reset does not address this, could you please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406)? We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes for you! :)

  0

  •

  19-06-2020 04:44:30