Responses (1)

• M

  Marley_Ring

  Hi @Sg783! If the Camera is functioning as intended, this is a great indicator that there is sufficient power to the Cam, in which the lights should certainly work. I recommend testing this at different times, or even checking your Ring app settings for any motion/ light scheduling. If these lights are still not working as intended, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-us/articles/360041597471) to see how to contact support.

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  22-05-2020 05:33:22

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  Sg783

  Thanks. I called support, after some further tests, they are going to send me a replacement unit, as it appears to be some HW issue in device

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  22-05-2020 06:45:34

  D

  davidameer

  I had a similar issue. One of the lights started to flicker and now no long works. Support said I should have purchased the extended warranty. That was a very disappointing response. $100 at 3 years would cost more than purchasing a new floodlight camera at the list price of $249. I do understand that units like this may malfunction, but not only was the response from Support insensitive, it also made zero economic sense. I've been a ring customer for many years. But that was it for me.

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  28-02-2021 02:10:13