Responses (9)

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  Tom_Ring

  Accepted Solution

  Hi Neighbors. If you are seeing water in your Floodlight Cam, please immediately disconnect power going to the Floodlight and contact our support team for further assistance. You can reach our support team at one of the numbers available here. 

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  25-04-2022 09:47:43

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  Chelsea_Ring

  Hey @ringuser21. Could you take the camera down and bring it inside for awhile to see if this helps the water evaporate? If not please follow up with our support team to see what other options are available. You can reach out at one of the numbers available here. 

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  10-06-2020 11:32:23

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  Tijoekali

  I appear to have the same problem. My Flood Camera is locate a foot behind the edge of an outside ceiling. Both LED lights are equally flled with water. I wondered why my flood light were no longer coming on during the night when motions is detected. I will contact Ring ASAP.

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  07-07-2020 04:42:01

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  user3390

  Same issue. Replaced and happened again. See attached pic. 

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  24-11-2021 04:17:45

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  user21539

  I have the exact same problem. It appears that the foam seal was not uniformly tight around the perimeter of the floodlight housing and the junction box. It also appears that water leaked down into the floodlight housing and ran down into the light fixture (following the path of the wires). Ring is sending me a replacement and I will add a little silicone caulk inside the fixture and will also run a bead around the foam so it creates a waterproof seal when I reinstall my fixture. I hope this helps ! Apparently this is a widespread problem that RING needs to address.

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  21-08-2022 07:19:36

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  IvoW

  curious if this worked for you.

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  29-08-2023 11:14:09

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  user58430

  Is this still an issue with Ring Floodlight? I am now on my second floodlight that has went out in less than 4 months. On the second one I even built a little shelter above it to keep rain off of it. I live in southern and am wondering if it’s just too humid here?

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  15-09-2023 12:04:29

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  user9756

  Did you find out how to fix this problem because my light is exactly like this.

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  22-04-2022 03:46:17

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  user13832

  My replacement light is coming and I swear I might drill a tiny hole for drainage in each lamp housing

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  06-06-2022 12:28:32

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  user9756

  I wanted to know if you drill the hole in your floodlight camera and did that work for the water?

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  12-08-2022 12:29:26

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  user5865454

  What did you use to drill holes and did it work?

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  04-10-2023 12:25:43

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  user5865454

  I have the same problem. Has there been a solution to this?

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  04-10-2023 12:24:57

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