Ring Security Cameras
Floodlight camera collar screw
hi, i need to see if you can send me a replacement screw and nut that tightens the collar for the camera on the floodlight. during install, and while positioned camera , the camera came out of the collar and was hanging by the wire, so tried to loosen collar and of course the screw and nut are not captive and they fell out.
2045 •
0 •
1 •
20-01-2021 11:22:28
Responses (4)
- TE
This screw needs to be improved. You have to loosen it to the point it completely comes out to install or remove a camera and is easy to loose. A better design would be a captive one as you describe so it is not at risk of falling out and becoming lost.
•1
30-05-2021 03:09:07
•
- S
This same thing happened to me. I found the screw is Metric, M3 - .50 x 12 should work. You can get them at Lowe’s
•0
22-10-2022 09:11:18
•
- C
Hey @smcclain, thanks for sharing the screw size you got at Lowe's that worked for your Floodlight Cam. Other neighbors with a similar concern can check if Metric M3 - .50 x 12 screws will work for them. If that screw size does not work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
24-10-2022 10:53:04
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
gackdeux
Well that is not true...it is after 5am MST and there is no chat...
0
30-05-2021 11:29:36
•