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Ring Security Cameras

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Floodlight Cam Pro (wired) - mounting instruction discrepancy about eaves
hardwired-security-cameras

I just purchased a Ring Floodlight Cam Pro (wired) to replace an old light fixture out on my lanai. On the page for this device on the Ring site, there are multiple mentions of under-eave installations being supported (under tech specs and the FAQ): https://ring.com/products/floodlight-cam-pro. The paper instructions included with the camera also have a section for under-eave (i.e., ceiling) mounting and even the label on the back of the device says "wall mount or covered ceiling mount only." However, when going through the installation tutorial in the app, one of the very first screens says: "Floodlight Cams can't be mounted to eaves. Mounting to eaves can cause water damage from runoff. Choose a location on a vertical wall." I went ahead and installed the floodlight cam replacing the existing fixture and everything went fine. But I'm concerned as to why the app would say this. P.S. Apparently in this "new improved" version of the community forums I can't add screenshots or attachments ... why was that feature removed?

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2

0

09-03-2025 03:23:08

Responses (2)

  • C

    Hi @windracer. As a part of maintenance, we temporarily disabled the image and video upload function for posts. Apologies for the inconvenience, but if you can share those images via a link for an image hosting website, I'd be happy to check with my team about this verbiage.

    0

    11-03-2025 11:53:21

      W

      Here you go! https://www.windracer.net/outgoing/ring-floodlight-eaves.jpg Hopefully you can also fix all the spam posts flooding the community as well!

      0

      19-03-2025 03:14:07

  • C

    @windracer Thank you for that! I've passed this feedback onto the appropriate team to review. 

    1

    21-03-2025 06:09:39

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