Responses (28)

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  Caitlyn_Ring

  Accepted Solution

  Hi @user16628. When adjusting the Motion Detection settings for your Floodlight Cam, there are settings available for the Camera as well as for the lights specifically. You can read more about how motion detection on your Floodlight Camera works here, and you can find steps on controlling the lights and light settings here. The lights utilize passive infrared (PIR) motion detection, which can be triggered by heat sources and reflective surfaces, so make sure to check the area around your Floodlight Cam for any potential triggers. 

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  06-07-2022 08:10:14

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  user16628

  Hi Caitlyn, I already did "Motion Zones for Light" and "Motion Sensitivity" as smallest value but it is not helpful to fix my problem...

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  06-07-2022 09:54:16

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  Caitlyn_Ring

  @user16628 Make sure there isn't anything that could be causing this consistent motion detection. The floodlights on your Floodlight Cam are operated by passive infrared heat detection, so any sources of heat or reflective surfaces can trigger the motion detection. If there's nothing you think is causing this consistent motion detection, first try rebooting your Camera using the steps here. If that doesn't resolve this, try resetting your Floodlight Cam by holding down the setup button for at least 20 seconds. Once the reset is complete, take your Floodlight Cam through a new setup in the Ring app using the steps under Set Up a Device. Adjust all of the settings to your liking, including the Motion Settings, and monitor the Camera's behavior. If this concern persists after trying these steps, please follow up with our support team at one of the numbers available here, or on Facebook @Ring.

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  07-07-2022 09:34:36

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  Randy122

  I need to turn the lights off for a month while the termites swarm outside. It would be nice if the off button actually turned off the light. But you have a manual on button… and the off option does nothing…. At least label that button correctly

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  08-05-2023 09:29:01

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  user17009

  Mine is doing the same thing. And nothing is helping it. Apparently this is a ring product issue because so many ppl are having same issues and keep hearing ring say its a heat source or to adjust light sensor. Mine has nothing by it. Im about ready to get a nest or something cause the constant on off of the lights is getting old.

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  10-07-2022 04:22:13

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  rediranch

  Mine has done this since day 1. The light comes on at dusk, and stays on. No motion. If I turn off the light through the app, witching 5 secs to 5 minutes the light will turn back on. I’ve even seen the switch flip to on in the app without me touching it. I finally had to setup a schedule to shut off the light at night. I don’t want this since now even with motion it won’t cover on, but I also don’t want the light on all night. This is a bug and has been complained about for quite a while based on my research. Seems that Ring either doesn’t care, or they can’t find the bug to fix it. I don’t know if the bug is in the app or the the light firmware. Ring - don’t bother trying to tell me to go through settings. I’ve done this multiple times, and I’m tech savvy.

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  12-07-2022 11:23:37

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  user18444

  We have 5 floodlight cams and they worked fine for almost 2 years. Then within a week 2 of them developed the same problem described above: lights stay on all night as long as motion detection enabled. I shut them off with app and they're back on within a few seconds. Tried resetting motion detection, reinstalling, etc. Only solution has been to leave motion detection for the lights off. This seems to be a very common problem!

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  24-07-2022 05:01:59

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  meme

  A few years ago, many of us had floodlight cams that had lights that would turn itself on every 30 minutes. I saw a few posts on the Community and tried to get people to reply to one post so that I could reference it to Support. Long story short, it took many calls to Support to describe and convince them of the problem. I asked to speak to Level 2 a couple times. They have you do a long list of trouble-shooting and then escalate it. I tried several replacement floodlight cams, but they all had the same issue. I suspect it was a production batch issue. Lots of follow-up emails. The other issue was that these floodlight cams were not taking the regular firmware updates. If I recall correctly, it took 6+ months for them to push out a fix. So, it is very likely that this is a firmware bug and may take some doing to have Ring address.... Good luck.

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  01-08-2022 06:47:55

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