Ring Security Cameras
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Floodlight Cam is Dead/unresponsive with batteries fully charged
Bought a new Floodlight Cam in Feb 2020. By end of late April, it is dead. I have two batteries, and yes both charged to full capacity. When I insert and try to power on nothing happens. There is a red light in the battery bay when the batteries are inserted. Both batteries show full charge when externally charging them. I was really liking the Ring ecosystem that I have started here, but at this point, I'm not a happy camper with this flood cam. Anyone else dealing with a completely dead unit? Were you able to bring it back to life? Looking for some help before I literally have to throw a couple of hundred dollars in the garbage. ThanksChris
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01-06-2020 14:01:21
Responses (1)
- R
Exact same issue here too. Spotlight cam worked for about three months and is now completely dead. No amount of charging or resetting or reconnecting is working. A bit annoyed by how difficult it is to get a response from Ring too. Customer service via email should not be suffering to this degree be
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29-08-2020 23:41:36
KI am having he same problem and my ring is only 3 months old. There is no respond from Ring. They have our money but don't want to support there product. I have 4 ring devices this is the only one with a battery. I have no problem selling the other 3 on ebay and getting something.
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30-08-2020 03:50:14
ENo response? Try reading these for support. Information on customer support below. [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) [https://support.ring.com/hc/en-
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30-08-2020 03:52:52
CI have this exact Same issue. When I go back and look at the video there was a high-pitched whine in the video feed right before it cut out and then nothing. When I insert freshly charged batteries into the unit I get two red lights staring back at me from the battery casing. I’ve tried email suppor
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30-08-2020 16:07:24
THi neighbors. Thanks for reaching out to us with this concern. We are committed to making sure that your Ring Products are operating to the best of their ability. Our main avenue of support is through our phones. Unless you are directly emailing a support agent, you may not get a response due to our
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31-08-2020 22:37:03
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Cyberboy12
I have the identical issue. The fully charged batteries when inserted have zero effect on the spotlight cam. No indicator lights and nothing when I press the top button to join the network. My unit is out of warranty so did Ring give you a solution when you called them?
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28-08-2020 20:02:21
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