Driveway - spotlight cam

I am having issues with my camera. Every time this happens; I am told that in order to reboot it I have to push the button at the top of the camera so they can determine the problem. My Camera is about 10 feet up high, and I don't own a ladder high enough to reach it. I am told I need to get someone to help with this if I can't do it myself. I end up having to hire someone to come check it. Which does not make any sense. I wish I knew before I had this professionally installed so high. I have had this new camera 5 months. It seems like there should be an easier way to troubleshoot. I am very upset and unhappy with this situation. I have been a subscriber to Ring for many years and this is my second camera in this location. I have two others, and I don't seem to have the reoccurring issues like I do with the ones in the front yard.