Device Health Page Not Showing in App
I have Ring Doorbells and Stick Up Cams. In the app, the Device Health page is blank for the Cams. The page shows data for the Doorbells. Therefore, this is only a Cam problem. I’ve rebooted my phone (iPhone). I’ve rebooted the app. I’ve used the app on my iPad. The result is always the same - a Blank Device Health Page. Any solutions?
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27-08-2021 09:41:59
Responses (89)
- B
Yep. I have 4 cans and one of them refuses To show its device health page.
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28-08-2021 07:14:17
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- K
I have same problem with 2 battery cams. Have 4 other cams including doorbell and all show device health. Happened only to battery units.
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28-08-2021 11:05:48
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- A
Same problem here. I have doorbell, floodlight cam, and stickup cam. All was working perfectly till I updated to 5.43 recent app. Both of my iphones all the sudden blank page on Device Health screen just for Stick Up Cam. I know the update caused this because it first did it on my phone after the update so I checked my wifes phone before updating the app and it was working fine. Then I updated her phone about 10 minutes ago and now device health is blank on her phone too! This will obviously be a widespread problem, ring should address this soon
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28-08-2021 01:43:51
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- A
Called Ring Support. This effects iphone users and they are aware and working on a fix
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28-08-2021 04:04:54
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kyeperk
I have the same problem with a ring stick up cam. The ring doorbell is working fine but the same blank page with the stick up cam now
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27-08-2021 10:13:18
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