Ring Security Cameras
Desktop notifications not working
Desktop notifications aren't working. Tried Chrome and Edge. Made sure all notifications are turned on. Trying to get this set up on my husbands computer and he can see live and history but no notification for motion. My laptop works fine. Spent 40 minutes with support with no help
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17-10-2023 11:36:14
Responses (1)
- U
On a similar note, I (desktop) only receive default windows 'ping' when the Ring camera is sending a notification. How can I change it so that my Desktop app/IE EDGE, notifies with the correct RING chime sound for movement detected and for the actual ring chime alert?
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05-09-2024 03:22:15
JHi @user_01546e. You cannot change the web push notification sound for your Ring devices on Ring.com. It will only play the standard sound from your web browser, like you are getting.
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10-09-2024 03:54:43
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Justin_Ring
Hi @peggy8080. If you have a VPN active on his computer, I would recommend disabling it to see if it helps. We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/4404641745300-Turning-on-Push-Notifications-for-Ring-com) with other steps you can try for this type of concern. If you have tried these steps and are still having the same concern, I recommend you continue working with our support team for further assistance. You can also reach out to our support team on Facebook or X (formerly known as Twitter) by sending a private message to @Ring.
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18-10-2023 11:11:05
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