Customer Service Hung Up On Me

I am usually not one to make complaints, but I thought I would post here and see if anyone else has had the same issue. I own and use a Ring doorbell, but was helping my elderly (81 year old) neighbor set up a couple of the stick up cams. She already had been using the doorbell and 3 stick up cams, and added 2 more to her house. The 2 new ones connected out of the box, but after a day or 2 quit working. On top of that, the live view for any of the other cameras quit working. I want to note that it isn't the wifi, I checked her signal and stood a foot from the router trying to reconnect the stick up cam. On to the issue that prompted todays post: I went through reconnecting the stick up camera, as well as the connection steps for a new camera - no luck. On top of the stick up cam not working, I could not live view any of the other cams, so I called support. I was on the phone for about 30 minutes running through all the steps I had tried previously. She then told me the wireless printer might be taking up too much bandwidth, whatever, I turned it off and no luck. Then she told me I needed to call my ISP and get a wifi extender. I told her no, I am standing 6 inches from the router and it is not connecting. The doorbell cam, which has been operational for months, is only mounted about 5 feet on the other side of one exterior wall and is also not working. So, after all this troubleshooting, waiting, and excuses, she goes "well, let me check into.. " and hangs up. I thought the call may have dropped, but it didn't say call failed on my end, and I received no follow up from Ring. I work in computers, I know when people are not being straightforward about technical issues and are hoping I would give up or blame it on my ISP. I am going to get in touch with the ISP, but I am just angry that I was hung up. So now, my 81 year old neighbor who has spent 600+ dollars on the Ring system is being left with a currently non-operating system.