Responses (3)

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  Caitlyn_Ring

  Hi @mrcorncob. The QR code or MAC ID for the setup process can be found on the back of your Floodlight Cam. If you experience issues with scanning the QR code or MAC ID barcode, you can select “Set Up Without Scanning” and select “Floodlight Cam” to continue through the setup process. You can find a complete list of the setup instructions for the Floodlight Cam in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115001693183-Setting-Up-Your-Ring-Floodlight-Cam-In-the-Ring-App). I hope this helps out! :)

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  23-06-2021 07:55:42

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  mrcorncob

  Hi, I read the same knowledge base article but I cannot find the id or code. If I try to continue without scanning it asks for an entry key. I cannot locate any of these things. Picture references would be great. Thanks.

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  24-06-2021 12:42:55

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  Caitlyn_Ring

  @mrcorncob I checked with my team and was able to get a photo showing approximately where on the Floodlight Cam you should be able to find this QR code. Hopefully the reference image below is helpful. If not, feel free to reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :) 

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  24-06-2021 08:46:53

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  mrcorncob

  Ok perfect. So... in my case the previous homeowner must have removed these because there is no label on the security camera. I have two of these security cameras on the home I just purchased. I don't have the original packaging either. The previous homeowner doesn't remember removing the label nor has the original packaging. Just to check my understanding here, sounds like I need to recycle these because they're no good for me without those codes, right? If so, what a shame and waste.

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  25-06-2021 03:49:57

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  Caitlyn_Ring

  @mrcorncob I'd recommend touching base with our support team on this matter so they can explore all options available for you. Our support team can be reached at once of the numbers that I linked in my previous reply. :)

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  25-06-2021 06:16:53

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  mrcorncob

  I did. They told me to recycle them. What a shame.

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  25-06-2021 09:52:12

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  DCamp612

  Same issue. No stickers anywhere. Not a problem. Call ring customer service and they walk you through how to set it up through your app. Verify your identity through the app with the prompts on the first part of your phone call, wait for customer service to answer, set up device, don’t have QR code, enter manually, hold button on top of your camera for 20 seconds, set up through your app and wifi, verify that it’s working through live view! Done!!!!

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  10-02-2023 12:31:43

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  12-03-2023 12:32:39

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