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Ring Security Cameras

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user28131

Can not access videos
app-settings
troubleshooting
wireless-security-cameras

I have just bought a new camera to add to my door bell but half an hour after setting it up I can’t access the videos. Can anyone help please? Thanks

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17-11-2022 22:30:03

Responses (1)

  • T

    Tom_Ring

    Hi @user28131. First, check to see if you are on the correct Location. Sometimes a duplicate Location is created by accident when adding a new device. Look over this Help Center article [here](https://support.ring.com/hc/en-us/articles/115005039983) to see if that is the issue.

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    21-11-2022 16:54:29

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