Cameras start recording too late
We have a doorbell and three stick up cameras around the house. I've noticed that on motion events, the recording seems to start several seconds into the event, when the movement has clearly been going on for several seconds. Is there a way to get the camera to start recording sooner into the motion event? All my motion settings are set to medium-high already. Would turning them to high get the recording to start sooner? Or would I just get more frequent recordings that start partway into the event? Thanks for your insight.
6391 •
1 •
1 •
26-05-2020 03:14:38
Responses (2)
- M
This has been my problem with my ring camera from day one. It literally will not start recording until someone is already knocking on the door. I have talked with tech support and have everything set to maximum sensitivity, and by the time the camera starts recording, many times all that is recorded is the door shutting, completely missing even the face of the person while they are walking towards the camera. If this is still the case and the cameras still start recording way too late, find another option. Very frustrating for years it’s been a problem.
•1
20-01-2025 03:14:06
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Marley_Ring
Good question @DarrenUlrich! As every environment varies from the next, the best way to perfect your motion detection is through trial and error. Maximizing settings can certainly increase detection efficiency, but could also result in many more events notifying you. This will be where testing different settings and features will come in. More motion is always better than not enough, and there are motion scheduling features to avoid excessive alerts during certain times of the day. Keep in mind that physical adjusting the angle of your Ring devices can also help optimize detection. For instance, stairs leading up to your Doorbell might present the need for a Wedge kit piece to angle downwards. In addition to accomplishing more detection, please also consider the time between events and when your Doorbell might be busy with a prior event. A late motion might actually be the result of a recent motion needing to finish notifying and recording, before returning to a motion ready state. This can be altered with [recording length](https://support.ring.com/hc/en-us/articles/360040293791-Adjust-the-Video-Recording-Length-on-Your-Battery-Powered-Devices), and [motion frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) depending on your device model. I hope this helps! :)
0
27-05-2020 06:52:20
•