Camera Previews Not Available

I have seen many posts on this issue, but I have not seen any solutions. I just purchased two stick-up Ring cams (3rd gen, wired) and they are working fine EXCEPT I keep getting the message, "Camera previews not available" when I view my dashboard at ring.com. See attached picture. However, all my previews are available and work fine when I view my dashboard on my iPhone. I am using the Chrome brower, but I have the same issue with Edge. Why does this work fine on my iPhone but not on my laptop? My 1st gen camera does not have this problem.