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Ring Security Cameras

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U
Cam does not pick up animal movement and human motion from a distance
troubleshooting
cs-support
wireless-security-cameras

We purchased the Stickup Cam Battery and installed outdoor mainly aimed to keep an eye on wild animals such as possums in the backyard, they have been feeding on flowers and digging lawns at night. The cam doesn't seem to pick up any animal movement, my cat ran through the zone multiple times during the day, nothing have been detected.  The other issue is this cam only picks up human movement if we walk pass the front of the cam, it doesn't pick up human movement if it is froma distance. the main reason we bought the cam is to pick up wild animal movements at night , also to watch out for trespass from the backdoor , this cam does none of that.  have we bought the wrong one?

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03-02-2025 10:48:26

Responses (1)

  • J

    Hi @user_0d5a92. I recommend adjusting your Motion Settings, like increasing your Motion Sensitivity to max and turning off Smart Alerts. How high is your Camera mounted? Keep in mind that the Camera will only detect motion accurately about 30 feet away.

    0

    04-02-2025 05:02:28

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