G
Battery recognition
troubleshooting
It’s very frustrating that my one year old ring plus ring security camera does not recognize the 2nd battery. They both fresh, try to reset and reboot the device no luck, this problem persisted for 6 months now. Tech supports are useless and hard to reach. Any one having similar problems and do you resolve the issues.?
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16-04-2025 10:37:14
Responses (1)
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Caitlyn_Ring
Hi @gman68. I would have suggested rebooting the camera first, using the reboot option on the Device Health page, then resetting the camera if the reboot didn't help. Make sure your Ring app is fully updated to the latest version as well. I'd also recommend checking the battery hatch on the camera itself to ensure there is nothing preventing the second battery from making contact. If this issue still persists, please follow up with our social support team @Ring on Facebook, X, or Instagram.
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18-04-2025 11:54:13
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