Ring Security Cameras
Battery door open
One of my spotlight cameras keeps getting an error message that the battery door is open. I have checked it multiple times, and have made sure that the door clicks closed every time. All other operations seem to be working correctly, just the battery door open error message.
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20-12-2021 01:37:16
Responses (4)
- M
I have double checked the battery door and reset the camera. However I am still receiving the "Battery Door Open" error message. Seeing this issue with multiple people, I am surprised your company has not figured out what is causing this issue. Poor quality control.
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11-01-2022 06:33:47
MI have same, similar issue. I bought a two pack. Charged and installed batteries. I did a test run inside and I get the door open error message. Brand new out of the box. Clean as can be. I open and close the door multiple times making sure it’s completely closed. I’ve also done a reset. I toggle through the settings on the app and the door open error message comes and goes without touching the battery door.
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24-01-2022 04:49:32
BDid you finally get a resolution for the “battery door open” error message? I also had the error message with 1 solar cam when I inserted 2 batteries. The When I removed 1 battery, no more error message and I finally have full functionality. Seems weird and something Ring would want to correct for customers….
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04-05-2022 09:04:06
- T
Hi @MrChilli. If the suggestions that Caitlyn offered didn't correct the issue you are having with your battery door, I suggest reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-01-2022 04:41:47
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- X
I have 4 of these spotlight, two of the camera face120 degree angle work fine, no conplain. The other two face 150 degree angle down are so annoying. I wish ring come with a feature to turn off this specific alarm.
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05-10-2023 02:50:44
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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04-11-2023 02:50:52
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Caitlyn_Ring
Hi @MrChilli. Make sure there are no dirt or debris on the battery cover or inside the battery compartment at all, as this could also be impacting it. If this message continues to appear, you can also try resetting the Spotlight Cam fully by holding down the setup button for at least 20 seconds. After the reset is done, set it back up in the Ring App using the steps under Set Up a Device. Let me know if that helps.
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20-12-2021 09:50:59
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