Ring Home Plan
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Videos deleted
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Hello, I had my free trial which expired today, I have now renewed it. I urgently need some video footage which happened yesterday (it did record and I could view it). But for some reason now it’s gone and said I didn’t have a ring plan at the time? Which I did. Is there anyway to get this back. Thanks.
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09-11-2022 08:29:01
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Caitlyn_Ring
Hi @user27618. If there was a lapse in your Ring Protect plan, the videos you previously had will no longer be available when you resubscribe. Unfortunately, there isn't a way to recover videos once they are deleted or unavailable. You can find more information about the Ring Protect plan [here](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans), and you can reach our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) if you have any further questions on your plan. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-11-2022 06:18:16
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