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“Modes” Gone!? So Lame. Any good alternatives to Ring?
I just found out that the “modes” feature is longer available with my paid plan and I would now have to upgrade to a higher tier get that function back. That’s super lame for Ring to nickel and dime you over a feature that should be with any plan.
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09-10-2024 08:21:08
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user_a9b0ff
I just spent 20 minutes with a Ring support supervisor expressing my frustration and disappointment with the modes features being removed from the basic plan. This was an important feature unilaterally remove by Ring. In addition, I paid for a 1 yr basic subscription which included this feature. Now it’s no longer part of the basic plan. Corporate “bait and switch.” Supervisor was understanding, but unwilling to push my call to the corporate level. Removing that feature is nonsense! As you said, it is a popular feature that most everyone uses. Just another example of corporate greed. SMH I hope many other users loudly complain about the removal of this feature. If you’re reading this, please call and complain to a supervisor. Maybe we can get the feature restored until our annual subscription expires. If this doesn’t happen, they will lose me as a customer, since moving up to the next plan makes no financial sense to me. I only own 1 doorbell. I AM CONTACTING THE BETTER BUSINESS BUREAU to file a complaint. I urge others to follow suit.
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16-10-2024 02:02:12
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