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M
Is Eero Secure still included?

In the email I received about the subscription plan changes, it mentions: "As part of this update, your subscription will no longer include eero Secure, Ring Edge local storage, and 24/7 Internet Backup, which are moving to our new Ring Home Premium Plan." ----- On this page, it also indicates that Eero Secure is included in the Premium Plan: "Your plan will no longer include 24/7 Backup Internet, eero Secure and Ring Edge... However, existing Ring Protect Pro subscribers at the time of November 5, 2024 will receive a one-year trial of Premium that includes the applicable features above. To keep these features at the end of your one-year trial, you can change your Ring Home subscription to the Ring Home Premium Plan, with the Alarm Professional Monitoring add-on." ----- However, there is no mention of Eero Secure in the feature matrix on this page, even though it is shown in the feature matrix of the old Protect Pro plan.  Is Eero Secure definitely going to be included in the new Premium plan, or not?  If not, this represents the equivalent of another $100/year price increase. ----- (apologies for the poor formatting... not sure why it's not including the spacing between paragraphs)

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07-10-2024 03:15:43

Responses (1)

  • T

    Hey @MichaelC. Thank you for hanging in there through all of these changes. If you are subscribed to Ring Protect Pro at the time of November 5, 2024, your subscription will change to Ring Home Standard with Alarm Professional Monitoring. Your plan will no longer include 24/7 Backup Internet, eero Secure and Ring Edge. However, as a Ring Protect Pro subscriber at the time of November 5, 2024, you will receive a one-year trial of Premium that includes the applicable features above. To keep these features at the end of your one-year trial, you can change your Ring Home subscription to the Ring Home Premium Plan, with the Alarm Professional Monitoring add-on.

    0

    08-10-2024 06:05:46

      M

      Hi Tom, Thanks... but just to clarify, Eero Secure is definitely included in Premium?  Why is it not listed in the feature matrix?

      0

      09-10-2024 12:34:33

      T

      Hey there. Yes, I have confirmed that Eero Secure will be part of the Premium Plan. I'm not sure why it is not listed on the feature matrix, but I've advocated that it should be included to help clear up any confusion. If you have any other questions, don't hesitate to ask!

      0

      10-10-2024 08:33:40

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