Death of a Loved one

There is a loved one who died and had a Ring subscription for the home. Ring was contacted and provided the death certificate as well as the Executor of the estates letter from the court proving that we have the right to the home (which includes the contents) and Ring's Device Dept. would not honor transferring the service(s). It's so frustrating....the only option seems to be to gut the entire Ring system and go with a different provider for security. As it stands the home cannot be secured and Ring is not helping at all!!!!