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Cannot sign up for ring Protect Plan
When I go to subscribe to ring protect plan I get the following. See photo. I thought maybe it was because I was on a shared account, but I went and removed the shared camera. It is very frustrating that this is so difficult. Any advice?
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01-06-2020 16:18:44
Responses (2)
- L
Everything you mentioned I was already aware of. This account was a shared account at one point. The device was completely removed and no plans or devices are linked to this account. It still will not let me purchase a plan. You also mention needing a device on your account to do this? This is odd as your site also says I need to have a plan to get the 10% discount on the products I order..... I am very busy and phone is an option but not a good one. I find it odd that you all do not offer chat as most organizations do. Please provide steps to resolve this issue.
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03-06-2020 17:30:15
LIt sounds like I need to purchase a ring device at full price. Then purchase a ring protect plan, then purchase the remaining ring devices I want at a 10% discount. This is absurd though. This means I need to wait for the first ring device (which is on backorder by the way) to be delivered before even being able to order the rest of the devices I want. Then I will have to wait for those to be delivered. Talk about a gimmick.. Correct me if I am wrong?
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03-06-2020 17:59:14
LAnswer was fine, policy is ridiculous for the reasons I already mentioned. I will research alternatives first prior to purchasing anything from ring. All over 10% you all would rather me wait for one device and order the rest, or not get 10%. In the long run you will lose so much more. May want to take a long hard look at that ridiculous policy.
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08-06-2020 04:36:48
- T
I have a ring device, it is on my account and I cannot subscribe to the plan. Its really freaking dumb.
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20-06-2022 01:48:36
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UI purchased the basic plan for $4.99 a month. They took the first payment from my card. When my trial subscription ended, WHOOPS I was informed that I had lost some features because I didn't have a plan. I couldn't find any way to correct the situation, so I figured I would cancel then make a new subscription. NOPE,I was given only one option which was to RENEW the non working plan. I don't know, I guess I can't make it work.
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09-05-2025 06:34:24
UI purchased the basic plan for $4.99 a month. They took the first payment from my card. When my trial subscription ended, WHOOPS I was informed that I had lost some features because I didn't have a plan. I couldn't find any way to correct the situation, so I figured I would cancel then make a new subscription. NOPE,I was given only one option which was to RENEW the non working plan. I don't know, I guess I can't make it work.
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09-05-2025 06:34:26
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lpoley
I checked every single tab on the phone and desktop web login. All devices are removed, nothing on the account. Still get that page when trying to sign up. Very frustrating. I am trying to purchase 4 devices but want the 10% discount from the plus plan. No chat available from ring support...? Seriously... Any help?
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01-06-2020 17:01:29
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