Ring Home Plan
Browse posts, comment, and join the conversation about Ring Home Plans and more.
U
Archive Video
troubleshooting
Hi, I have a basic plan on my Ring Doorbell, which states that my video's are saved in the cloud for 180 days, but I can't locate recordings from 11-13 Mar. Which is only approx. 30-40 days ago. I can't see anything pre the 18th Mar. Could you please advise how I can access recordings from 11-13 Mar 2025. Thanks Colin
17 •
2 •
0 •
17-04-2025 11:49:13
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user_579b17. The default video storage time is 60 days in the US, so I'd recommend checking what your video storage time is actually set to. You can learn more about video storage time here https://ring.com/support/articles/1nce1/Understanding-and-Adjusting-Your-Video-Storage-Time. Editing the storage time will not apply retroactively, only to events recorded moving forward. Please also keep in mind that anything that happened before you subscribed to a Ring Home plan will not be available to view.
0
15-05-2025 12:35:36
•