Responses (2)

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  Caitlyn_Ring

  Hi @user57126. If your existing subscription is the Ring Protect Basic plan, it will only cover your Ring Doorbell, and you will need to [purchase a second Ring Protect Basic plan](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan) for the Ring Camera. If you have the Ring Protect Plus plan, this will automatically cover all Ring Doorbells and Cameras at the same Location. I hope this information helps! :)

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  06-09-2023 11:33:54

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  jojotarheel

  I had Ring Basic for my doorbell. I added cameras and upgraded to Ring Protect Plus which should cover the doorbell and cameras. Why am I continuing to be charged for the Basic Plan after I canceled it?

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  07-09-2023 11:47:08

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  user_9ac525

  I have the plus plan and added cameras and it still shows they aren’t covered. How can I get them covered? 

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  23-09-2024 12:36:58

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  Justin_Ring

  Hi @jojotarheel. For billing issues with your Ring Protect Plans, reach out to our support team for further assistance. Give our support team a call at one of the numbers available here. 

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  08-09-2023 07:08:14

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  user_869968

  Hi, I have this same problem. I added two new cameras to my system, both show live feed ok, but no videos available and I get messages saying trial about to end. My existing subscription for the first camera doesn't expire until August this year. I need a phone no to contact but cannot find one

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  08-05-2025 08:58:38

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  user_869968

  Hi, I have this same problem. I added two new cameras to my system, both show live feed ok, but no videos available and I get messages saying trial about to end. My existing subscription for the first camera doesn't expire until August this year. I need a phone no to contact but cannot find one

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  08-05-2025 08:58:44