Responses (2)

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  Chelsea_Ring

  Hi @SouthSeattleNeighbor. Are you trying to upload the video to the Neighbor's app directly from your Ring event history, or from the camera roll on your phone? What is the file size of the video you are trying to upload? If it's an event from your Ring history, do you still see it in your history?

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  12-05-2020 05:32:34

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  SouthSeattleNeighbor

  Hello, I'm trying to upload the video from the camera roll. The file is a 3.7 MB .mov file. I doubt the size of the file is the issue, because the app does not show this error when I try uploading a different .mov file. Thanks.

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  13-05-2020 07:32:01

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  Chelsea_Ring

  @SouthSeattleNeighbor Are you able to convert the .mov file into a .mp4 file? I can confirm for you that we 100% support MP4 files, but MOV files can be a bit iffy on if they will upload, especially if it is a UHD MOV file. Converting this over to MP4 should help eliminate that concern. When it comes to max file size, we support up to 200 MB, so you are good on that front. In addition, if the video fails to upload, try uploading it and accessing it while on mobile data only if you were on wifi, or on wifi only if you were using mobile data before. Let me know how this goes! :)

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  13-05-2020 04:34:46

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  Castro1928

  What is the file size limit I can upload? I've tried uploading a video twice (mp4) and it's 94.8MB. It was downloaded from my Reolink system and being uploaded via cell phone. I've tried uploading it directly from Reolink and also directly from the Neigbors app.

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  01-09-2021 09:35:25

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  Caitlyn_Ring

  Hi @Castro1928. Are you trying to upload a video to the Neighbors App? As @Chelsea_Ring mentioned in her previous post, we support up to 200 MB so you should be good with a video that size. Are you receiving a specific type of error message when you try to upload the video?

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  02-09-2021 05:24:13