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G
What is the difference with the camera batteries app charge level icons?
app-settings
cs-support
battery-security-cameras

What is the difference with the camera batteries app charge level icons? Both cameras batteries just got charged to 100% and reinstalled. I notice a difference in the battery level icons. Please see the two attached images. Thanks in advance for info./explanation.![Screenshot 2021-12-05 100743|662x491](upload://xpQJkm7pdYjBkLjmQzwL3mzkbP2.jpeg)![Screenshot 2021-12-05 100806|672x500](upload://5I1AHBp6Sw9kmAz7zaXFoTiaHpD.jpeg)

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05-12-2021 18:14:32

Responses (5)

  • C

    Hi @GoBananas. Do you have any Solar Panels installed with any of your Ring Cameras? Or are they all only powered via the battery?

    0

    06-12-2021 19:20:15

    • G

      They are all only powered by battery. No solar involved.

      0

      17-12-2021 23:31:02

      • G

        We have never had solar panel charging on any of our Ring devices, none. And here it is again. This time it appears to be showing it is charging off a solar charger, which it does not have, plus it's located inside the garage. What gives with that? Thanks![Screenshot 2022-01-04 074443|278x500](upload://iH2jL6oX2NdzSMBSfu3FQV1kDPH.jpeg)

        0

        04-01-2022 16:37:30

          T

          Hi @GoBananas. As Marley mentioned, this should not be happening. I suggest reaching out to ur support team to have them look into this for you.[quote="Marley_Ring, post:4, topic:100236"]Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406).[/quote]

          1

          06-01-2022 19:33:37

      • G

        Happening to even more cameras which have never had solar.![Screenshot 2022-01-19 103049|528x500](upload://fUDyobQias6C8eksoDuePdrecE6.jpeg)![Screenshot 2022-01-19 103233|514x500](upload://45RhAv7mrGDjzACWIVvplieegye.jpeg)![Screenshot 2022-01-19 103314|508x499](upload://uffNToeanugkdCzJR9SEBu1RlR9.jpeg)

        0

        19-01-2022 18:36:29

        • J

          Same thing with me, 2 doorbells, never any solar, but 1 shows the rising sun, both are hardwired, been doing it for awhile, just wondering if it is changing correctly, almost feels like it isn’t but the front one is fine

          0

          08-02-2024 15:48:44

            C

            Hi @Jostel21. If you do not have a Ring Solar Panel or Solar Charger and you’re seeing the solar icon in the Ring app, please reach out to our support team at one of the numbers available here to take a closer look.

            0

            09-02-2024 16:32:22

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