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Snapshot Capture for Existing Devices
snapshot
Is there any estimate on when Snapshot Capture will become available to existing setups? I have a Ring doorbell and floodlight camera above my garage along with the Basic Protection Plan and would love to have some sort of 24/7 reviewability for the cameras. At the moment, i still do not have the Snapshot option under Devices-\>Video in the app. A few hours ago a neighboor had some things stolen from his truck sitting just across the street, if I had access to this feature I might have at least been able to see who was in the area at the time.
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10-09-2020 07:28:52
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Caitlyn_Ring
Hey there @Forsith. You should have Snapshot Capture available on your devices. If you're not seeing it available, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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11-09-2020 06:52:41
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