Ring App
Ring Mac App Problem
I have recently discovered a problem with the updated app for Mac. Once you open up the video window, you used to be able to make the video larger. Now, that doesn’t seem to be the case, but once you click the video window, it disappears. When this happens, you can no longer click anywhere on the app window. Quit doesn’t work. Even though the app seems to be running (not crashing), the only option I can do is force quit the app. Screen video attached - I had to zip it since apparently .mov files aren’t acceptable form of upload and also limited in size, so reduced to 480p. MacOS 10.15.1 Ring App 2.4.0 (745) Screen Recording 2019-11-17 at 9.52.52 AM_480.mov.zip (3.71 MB)
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17-11-2019 06:12:01
Responses (7)
- I
I have a different issue with the Mac app 2.4.0 version. It works great for a while, then at some point when you open a video to view, it will open but not play. The only fix I have found so far is to completely close the Ring app, then open up again and everything works fine again for a while (hours, not days). The app does not crash, and control for shutting down works. The issue is the Quicktime video will not play after some perioid of the app being opened and used. This is happening on two different Macbook Pro's with Catalina 10.15.1.
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22-11-2019 10:55:29
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- R
PRDC Bear, did you ever get a resolution to your problem. I am having exactly the same issues.
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22-03-2020 11:04:43
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PNope, They made some suggestions, like signing out, or deleting the app and redownloading it. I know it's just a bug in the app, so I am just not going to worry about it. It's more annoying than anything, but doesn't affect the functionality. Hopefully one day it wil be fixed.
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23-03-2020 01:07:20
DThe "quit" problem on the Macs was reported over a year ago, still happening. I was apparently running the non-mac version prior to finding and installing the Mac version assuming it'd be better. The non-Mac version had no issues, should have kept that one. Ring - can this issue NOT be fixed? C'mon...
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21-08-2020 04:30:57
- M
Hey TOM_RING ....when is this going to be fixed ?????? I hung up after being on hold for 30 minutes ! Why do we need to force quit to close the app ?
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19-02-2021 10:25:28
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- M
Awesome support from Master Tom Ring ......NOT ! Not going to post and waste my time with this issue, there are better options available .
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28-02-2021 05:49:45
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THi @MontrealSouth. As this is a neighbor to neighbor support forum, and not a direct line to support, it would be best to contact our support team to look into this further with you. They will be able to look at your specific account details and initiate the best course of action for getting this resolved. Here in the Ring Community, we are able to recommend some troubleshooting steps, but in some cases such as this, you are best served by reaching out to our support team. Our support team contact information can be found in my previous post on this topic. Please, feel free to update the Community once you've contacted support. Thanks, Neighbor!
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01-03-2021 06:03:50
MNew ring update 2.8.3... same crap. The only way to close this non functioning app is to force quit. Im done with this problem, I'm not alone and will go with another product that works and has real support, not some Ring genius who's solution is to tell people to call for support who will tell you to reboot lol. Good luck to all the other "neighbour's" who are stuck with this BS
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11-06-2021 12:42:31
NNot sure if you’re noticing, but you sure are making it challenging to have a positive customer experience. Very dissapointing for a new user like me, and I sure didn’t expect to see this poor level of assistance from Ring. You guys should be facilitating, and leading the customer… the days of pointing to someone else for answers or for help are so over Ring!!!
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20-04-2022 07:14:32
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Caitlyn_Ring
Hi neighbors, the Ring desktop app is no longer available. The Ring desktop app experience has moved to Ring.com, where you can still access Live View, get Motion Alerts and Ring Alerts. Learn more here.
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18-03-2024 06:03:23
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