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Ring Killing Desktop APP. Web APP Stinks So Far
It took some doing but I have the APP running perfectly on Windows.So far it s*cks on the Web APP. I get the cameras to show live view about 30% of the time on a naked (no extensions) install of Chrome.No, it's not my WiFi. That works perfectly with good RSSI and speeds in the 114 Mbps range. No it's not my Internet in general which measures +200Mbps.My closest Ring device (doorbell) is about 5 feet from the router and the computer is even closer. It's coming up as sporadically as all my other Ring devices.Works perfectly in the iPhone APP as well as the desktop APP.So yes, It's the Web APPI certainly hope that it will be improved before the September deadline when, apparently, we will be "logged out of the app."At the very least let those of us all ready using it to continue and simply not allow new downloads/logins. Not the least of which my default and well secured browser is Firefox which isn't even supported.Why to take something that works and break it Ring!!!Not HappyEdit: Just tested. Same result in Edge.
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22-08-2021 00:13:02
Responses (5)
- C
Hi neighbors! Thank you for sharing your feedback regarding the Live View on Ring.com. I have made sure to pass this feedback along to my team, and in the meantime I'm happy to offer some helpful suggestions regarding any Live View performance concerns you're having. The best place to start with Live View concerns is our Community Post on the topic [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). I'd recommend running through those tips and tricks, and if this concern persists, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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23-08-2021 23:20:54
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EI am also an extensive user of the Ring PC desktop app as I work on the PC most of the time during the day. Now away you go replacing a perfectly adequate PC app with your browser app that has no apparent way to generate a notification on the PC. What the hell is wrong with you guys? I bought two ri
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24-08-2021 01:29:18
DDid you read my post? Do you know the troubleshooting tips in your 'helpful' links? Because I addressed those steps in the body of my post and what steps I have taken to rule out a technical problem on my end. The problem is with the Web app. While Ring products are well made and well implemented,
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25-08-2021 23:22:35
DStill waiting for any kind of response from Ring on this issues. 4-September now. About to be forcibly signed out of the Ring Windows app and there is no working alternative. The Web App SIMPLY DOES NOT WORK. Is anyone at Ring going to address this problem? Before sending me the 'helpful links' a
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05-09-2021 01:01:53
- K
The desktop app was also one of the main selling points for me to even get into the whole Ring ecosystem. I am on my computer all day so it is extremely convenient. I don't always have my browser open though and I don't plan on it.It baffles me why companies take the things that work really well for them and for their users and try to fix what is not broken or even worse... get rid of them altogether. Ring, please reconsider this decision.
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26-08-2021 02:06:19
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- B
When you try to manage (specifically DELETE) videos from the History of the WEB APP, the Web App will NOT allow selection of more than 10 videos, even when you click the Select All option. Once you delete video, you must go back to the Web App home page to refresh the video list and go through the same process. This is BS! The listing of videos is nothing more than a list of videos based upon your account and all of this is in a database of links. Come on RING, even though your Windows Ring App had issues with this same thing (couldn't select more than 50 videos), this can't be a really difficult fix. Marking a record in a web-based database for deletion is a piece of cake. Selecting all is even easier. Ring needs to fix this issue once and for all. This apparently continuing issue continues to baffle me as to why?
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28-08-2021 14:49:23
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- G
The web browser solution is vastly inferior to the desktop app for me. With the app, it can be left in live view, which ultimately times out, but then reconnects automatically when motion is detected. With the browser approach, using Chrome on MacOS, I am constantly having to log back in, taking 15-20 seconds to display my camera every time, and requiring me to interact with it or display nothing: there is nothing automatic about the process. This is a significant downgrade.
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10-09-2021 20:55:45
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Gettinggrumpier
Yes, same here. I've started using ring.com in my browser (Edge) and Live View simply doesn't work! Works fine from the Android app on my phone.
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22-08-2021 16:59:52
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