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Ring app stuck on "loading"
I have 5 wireless floodlight cams, and 2 doorbells. Over the past year I have been having issues with opening "live view". I get a motion notification, and click on it. Sometimes I have a picture within seconds, sometimes it gets permanently stuck on the "loading" page. **If I close off the app completely by swiping it away, and restart the app, I have a live view instantly.** This happens on my iPhone 12 Pro, and also on the iPad Pro. It happens when the device health is good, and I have high speed and reliable Internet. The device and app software is all updated. It seems like a bug in the app. Is it a known problem, and is there a known fix?
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17-07-2022 09:48:53
Responses (2)
- N
Hello Caitlyn, thank you for your reply and sorry that I didn’t reply earlier - I had expected a notification for new comments but none came. No VPN, No battery optimization apps. Interesting question about WiFi or cellular. I shall have to check this out - Just checked all the cameras with WiFi, a
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09-08-2022 20:22:09
NHello again Caitlin, it’s been a while again, but for a good reason. I started looking for differences between WiFi and cellular, but suddenly after my last mail, the camera images from all camera’s come on line almost immediately - WiFi and cellular. I haven’t changed any settings in the cameras o
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26-08-2022 13:46:46
C@NTMJ I'm glad to hear this issue has resolved itself and everything is working smoothly for you. I hope everything continues working well. :)
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26-08-2022 19:20:55
- B
I have NEVER been able to answer a doorbell without the app getting stuck on "loading". Conversely, if I randomly just go an check live view, the camera connects ALMOST all the time. VERY VERY frustrating and defeats the primary purpose of using a RING doorbell and alarm system.
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13-10-2023 18:18:11
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Caitlyn_Ring
Hi @NTMJ. Do you leave the Ring app open in the background consistently, or are you opening it for the first time when you tap on the notification to access Live View? Does this happen across wifi and cellular data connections, or is it isolated to only one connection type? Do you have any battery optimization apps or any VPNs enabled?
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18-07-2022 18:10:55
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