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Ring 2.8.1 (801) Constantly crashing on MacBook Air
Ring 2.8.1 (801) Constantly crashing on my MacBook Air running El Capitan 10.11.6Ever since the latest software update, the app is very unstable and freezes constantly.It was fine before the update.Date/Time: 2020-10-01 07:28:10 -0400 OS Version: Mac OS X 10.11.6 (Build 15G22010) Architecture: x86\_64h Report Version: 22Command: Ring Path: /Applications/Ring.app/Contents/MacOS/Ring Version: 2.8.1 (801) App Item ID: 1142753258 App External ID: 837722073 Parent: launchd [1] PID: 8792Event: hang Duration: 2.10s (process was unresponsive for 12 seconds before sampling) Steps: 21 (100ms sampling interval)Hardware model: MacBookAir7,1 Active cpus: 4Fan speed: 1187 rpm
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01-10-2020 11:29:12
Responses (1)
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Thank you Caitlyn! That worked. I had reinstalled the app before, but I had not restarted the computer prior to reinstalling. Works perfectly without crashing now.I do have a separate issue though. My Chime is set for one of my two Ring doorbells (home and office), but it sounds for both. I checked all my iPhone settings and they seem to be correct. I don't see settings for the Chime on my MacBook Air.
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04-10-2020 10:48:24
C@dupecoop Awesome, I'm glad to hear that the concern with the Ring App has been resolved for you. As for the Chime, I'd suggest resetting it and setting it back up to ensure that it is only set for one of your Doorbells. To reset the Chime, you'll want to hold down the reset button on the side for at least 15 seconds. Once that's done, you can set it back up in the Ring App by following the steps under Set Up a Device. From there you can resync it to the correct Doorbell. Let me know how that works for you. :)
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05-10-2020 15:56:32
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Caitlyn_Ring
Hi @dupecoop. Thanks for sharing all of these details on what you're experiencing with the Ring App on Mac. Have you tried uninstalling the Ring App, restarting your MacBook Air, and reinstalling the Ring App? Have you experienced this concern with any other apps on your device?
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01-10-2020 16:56:53
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