Ring App
Rapidring app won’t connect over cellular on iPhone (iOS 14.2)
I have a Spotlight Cam wired. If I get a notification from Rapidring on my iPhone SE 2020 or my wife’s iPhone 8Plus, I can view video quickly and perfectly over Home wifi with the Rapidring app but it never establishes a connection when away from the home, or even in the home using 4G cellular (i.e not connected to wifi). The camera has good wifi (RSSI -37), the Wifi Mesh Extender is almost underneath the camera with a wooden wall in between (very close), the bandwidth readings for the camera are d/l 42Mbps and u/l 4Mbps. Why won’t Rapidring connect when away from home on 4G cellular? I have uninstalled/reinstalled the app to no effect.
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24-12-2020 06:49:41
Responses (5)
- M
Hi. I have the same problem. Rapid Ring cannot access my devices via mobile data but works fine on wifi. And the main Ring app will work over mobile networks as well as via wifi. So, it’s not a network problem but rather something with the Rapid Ring app. And yes, mobile data is turned on for the Rapid Ring app. Thanks.
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20-07-2021 03:08:09
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- J
I have the same issue. No VPN but the Rapid ring app wont connect when on cell data coverage, but does on WiFi, but the normal ring app works fine.. Any idea what the issue is?
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18-08-2021 07:23:01
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- T
Hey neighbors. Here is something you can try. In you phones settings, check to see if you are using IPv6. If you are, try changing this to IPv4. The procedure on how to do this will vary depending on what phone you are using so I suggest putting this information in a search engine or contacting your phone provider. Let me know if this helps!
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20-08-2021 04:32:52
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- J
The normal App works. why doesn't Ring just use the same methods in both apps. Obviously the Normal app method as it works.
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04-09-2021 03:53:36
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Bjay51
Hi @Marley_Ring. I do have a type of VPN enabled via Trend Micro Maximum Security. However, this runs all the time, even when using Rapid Ring over wifi. As for my data provider (Telstra in Australia) it may be possible that they are involved as I recently changed to a new router/modem with them to connect to the Australian National Broadband Network (NBN). But I have no issue streaming Youtube videos or Netflix to my phone when using cellular so streaming doesn't seem to be an issue, if that was what you meant. I have tested with my wife's iPhone 8 Plus and got the same result. I am running V1.19.0.2 of the iPhone Rapid Ring App.
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03-01-2021 04:12:48
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