Responses (12)

T
Tom_Ring
Hi @viveiroscordeiro. What kind of cell phone is this happening on? When attempting the Live View, are you on WiFi (2.4GHz or 5GHz) or Cellular Data (LTE or 5G)? Is there an active VPN on the phone? If possible, try testing the Rapid Ring app on another phone or tablet to see if you get the same results. I'll share your answers with my team so they can look into this.
1
•
16-02-2022 16:08:54
•
Reply
J

JasperIrl

Same issue for me. No VPN on phone. iPhone XR. All obvious has been reset. It is not a WiFi issue. Camera works fine in normal app. But not in rapid ring as it used to.

0

•

07-04-2022 13:17:34

•

Reply

T

Tom_Ring

Hi @JasperIrl. Which IOS version do you have installed and what version of the Rapid Ring app? Is there a specific error you are receiving? If possible, try to upload a screenshot of the error you are seeing?

0

•

11-04-2022 22:32:36

F
Felix3008
When I try to get live view on Rapid Ring Android App it is stuck on "Starting Live View..." and doesn't load the stream. Rapid Ring is updated v1.38.0. Video Doorbell Pro shows 'Up to Date' on firmware in Ring app. Regular Ring app will show the live view of the doorbell. Phone Pixel 4a. I tried the same thing on android tablet and had the same issue.
0
•
19-06-2022 16:47:31
•
Reply
R
RonBa
I’m having the same issue. Is there a fix?
0
•
20-06-2022 05:11:32
•
Reply
C
Caitlyn_Ring
Hey neighbors! If you’re experiencing any Live View concerns with the Rapid Ring app, please try the following troubleshooting steps:* Check out our [Community Post](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) on Live View concerns, which can help you narrow down what may be causing the Live View to not work.* Follow the best practices in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) to ensure compatibility between your mobile device and the Ring app.* Test the Live View on both cellular data and wifi connections to see if one connection type works over the other.* Test the Live View on the regular [Ring app](https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App) to see if it works without issue there, as it may be a better option for you than the Rapid Ring app.I hope these troubleshooting tips help. If you continue to have any concerns with the Live View, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :slight_smile:
0
•
20-06-2022 19:49:28
•
Reply