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Non Stop Shared User Notification with no way to stop them
Recently myself and others who are shared users on someone else's Ring keep getting these notifications every time the app is opened saying "You are now a shared user at..."Ring support has been useless.First they try to say that it's a "feature". Yeah right. I don't need to see this pop up 10000 times.Then they tell me we'll try removing the share and share again. Even if that works that's not a fix. So everyone who is sharing have to do this?Come on Ring.Every app update makes something worse instead of better.
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09-11-2024 19:03:53
Responses (2)
- J
Android and yes I have the latest version available. This is not just happening to me.I am getting 4 of these pop-ups because my parents have shared their location with me and they have 4 devices.My wife gets like 10 of these pop-ups because I have shared our account with her and every time she opens her Ring app she gets a pop-up per each device that's shared.This is a bug!I called Ring support many times but they refuse to escalate this to the software engineers. It should be an easy fix for a developer familiar with this.
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25-11-2024 16:40:23
JHi @JetRocket11. Thank you for this information. Our team is aware of this concern and is working to resolve it. We appreciate your time and patience.
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29-11-2024 15:53:47
- U
I have the same issue. It becomes frustrating, and potentially dangerous when I am away from home and I get a notification that someone is in my front yard and I have to dismiss multiple "shared user" notifications before I can view my personal cameras.This is a major bug that needs to be fixed.
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14-12-2024 21:41:51
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Justin_Ring
Hi @JetRocket11. Are you using Android or iOS? Have you made sure your Ring app is up-to-date?
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11-11-2024 21:42:37
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