strells
No more audio for videos in Neighbors app (iOS)?
I don't know if this is a bug or a change to the app, but since last week's app update, videos that people post in the Neighbors app no longer have any audio. The mute option is gone from each video and there is no sound at all when watching a video. I can sort of understand why this may have been removed intentionally since audio sometimes kept playing when you went back to the list of posts, but sometimes the best part of Neighbors posts is seeing/hearing a would-be porch pirate get caught in the act! Has anybody else noticed this (or can verify that they have the same issue)?
2561 •
2 •
18 •
08-12-2021 09:14:35
Responses (13)
- M
I use the Neighbors app on my phone and your suggestions still do not work. I have no audio icon on the videos posted. And multiple tappings on the screen in the corner as suggested does absolutely nothing to turn on sound. The latest update has only darkened the screen to take away all the white platform of the app. This will take some getting used to, and definitely reduces my faith in the Ring product!!
•0
02-02-2022 01:57:02
1This is NOT a solution and you shouldn't mark it as such.
•0
26-02-2022 05:59:00
CHi @user_2a535b. Make sure the Ring app and your phone's software are both updated to the latest versions available. If this issue persists after trying all the suggestions in this thread, please reach out to our support team for further assistance.
•0
28-06-2024 04:10:27
- H
Yes.. same thing is happening to me. Frustrating! I hope they fix it.
•2
09-12-2021 01:47:50
•
- M
It is very frustrating, and thought for the longest that it was just my app. Deleted then reloaded it, still no audio. Then decided to do internet search and found this thread. Glad to know it’s not just me!!! Wish they’d update the update soon!!!
•2
03-01-2022 02:08:18
•
- T
Hey neighbors. Thanks for bringing this to our attention. I've looked into this and shared this information with the team that handles the Neighbors app. When more information becomes available, I'll be sure to share it here. As for now, I'm going to mark this post as a solution so that other neighbors experiencing this concern will know that we are looking into it. Thanks, neighbors!
•1
04-01-2022 05:24:00
•
1It is NOT a solution. It is an unnecessary workaround that works for only some users. It's stunning that a company the size of Amazon would regularly release untested code that doesn't work properly and leaves its users SOL.
•1
26-02-2022 05:52:48
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Marley_Ring
Thank you for the continued feedback on this, neighbors! After further testing I was able to successfully obtain audio for videos in Neighbors community posts. Here's how: From the main Ring app, open the Main Menu (3 lines top left) and select "Neighbors". When viewing a video in your Neighbors feed, there will be a speaker/ audio icon at the bottom left of the video playback screen, which can be toggled on or off. **If you are using the Neighbors by Ring app** this audio toggle is located in the same place as described above, however, it may not display for some neighbors. While the icon might not display, tapping this area as if the icon were there should still enable audio. It may take a couple taps! In the meantime, our team is aware and working to improve this experience for all neighbors! :)
1
26-01-2022 04:30:19
•