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Nearby Incidents - Wrong Location
I have contacted support since I purchased the ring doorbell nearly a year ago. Athough they said they are working on it....a year? It remains the same. I have my correct home location in the settings. However, it shows my house 9 miles away in the neighbor app. with an address of a vacant lot owned by the city. When I try to change it, I get a warning it is linked to my account. IT'S NOT AND NEVER HAS BEEN!
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13-05-2020 15:06:38
Responses (2)
- R
I have the same problem as well. My address is correct, however it shows my "location" and therefor all alerts about 6 miles east of where i am actually located at.I have gone through all the steps, incuding removing the device five times and setting it up again. Each time it shows my "location" in a completely different location.This is a bit annoying and the only thing I do not like about the ring. I hope that someone has an answer on how to fix this?Thank you kindly
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25-10-2020 16:55:50
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CHey neighbors! If you're continuing to have this concern after uninstalling and reinstalling the Ring App, please follow up with our support team directly for further assistance so they can take a closer look at this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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26-10-2020 19:14:04
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AkaEmme
I am having a similar problem, in that all the nearby incidents are for the neighborhood I moved from two years ago. My address has been updated in my account, but the “neighborhood“ remains the same. I contacted support, and nothing happened.
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29-05-2020 21:06:50
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