Responses (3)

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  Caitlyn_Ring

  Hi @Vins20. Have you noticed your Ring Doorbell or Camera missing any motions that you saw happen at that time? You can always try triggering a test event during this time frame to verify, but there may not be any motion happening at this time for your Doorbell or Security Camera to detect. I'd also recommend verifying what [Mode settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) you have in place, to ensure you do not have motion detection and recording disabled during a particular Mode if you don't want it set up that way.

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  05-10-2022 09:47:18

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  Vins20

  Hi caitlyn Thanks a lot for your response Here is an example just now. There is a motion detected at 22.05 however i did not receive any notification on this motion. Mode is ok aswell i checked this Thank

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  05-10-2022 10:10:10

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  Vins20

  Any update on this? Please

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  08-10-2022 08:14:52

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  Caitlyn_Ring

  @Vins20 If you see motion detection in your Event History but did not a receive a notification for it, then this is likely related to the settings on your phone. Try reviewing the troubleshooting steps for notifications on both iOS and android devices [here](https://community.ring.com/t/how-to-troubleshoot-ring-notifications-on-ios-and-android-devices/131556). If the troubleshooting suggestions in that post don't help, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a further look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  10-10-2022 06:50:33

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