‎Login in Android not working because of unsupported browser

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user81005

User Solution

Login in Android not working because of unsupported browser

installation

Here: Android 13, Moto 54. Standard login, 2-factor code. All good with the credentials. . Ends up in a browser session. It then pops an “unsupported browser” message, asks to click on the […] menu upper right corner and “Open in app”. There is no such option. Neither in vanilla Chrome or in Firefox. Anyone else has the same issue and/or a workaround? Tried reinstall/cache clear, the works. It looks like they delegate to the Android’s browser for login purposes and then loose their way back into the app. Somehow.

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18-04-2024 05:11:44

Responses (20)

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Tom_Ring
User Solution
Hi Neighbors. This error you are seeing is likely from a communication error with Ring and Google. To solve this, uninstall the Ring app, reboot your phone, then reinstall the Ring app. Also, be sure that your phones default browser is up to date. This should help! In any case, I’ve notified the team in charge of this and they’ll be sure to investigate it and implement a fix. Thanks, neighbors!
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19-04-2024 07:43:38
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user81022
I am dealing with the exact same thing. I had to delete my app due to storage issues and when i reinstalled i cannot get around this!!
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18-04-2024 02:14:37
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user81024
I am having the same problem. I tried switching my default browser (and therefore the browser being used for the signin session) to Chrome, Firefox, and Brave. None of those worked and, as OP said, the “Open in app” option they direct you to does not exist.
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18-04-2024 02:38:42
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user81056
Having the same issues. Just started today.
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18-04-2024 10:56:09
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user81057
I bought new phone today. Had same problem with new phone (Galaxy s24), Unsupported Browser. Worked fine on old phone (Galaxy S9). I went to Google Play and searched out the Ring app, and did an update on the app. Then it worked fine on the new phone. So, seems to be some kind of conflict between Ring and Chrome versions, so make sure both are up to date maybe.
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18-04-2024 11:27:51
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