Responses (2)

TE
trail-explorer
I like to recommend starting with RSSI signal first. It is not wifi speed, but rather strength. You can check that in Device Health. Ignore the negative number and the lower the numer the better. 65 to 41 is considered sufficient and 40 or less ideal. Anything above 65 is basically very poor. RSSI will affect response time to live view command and also things like triggering motion recording.
1
•
11-08-2021 15:11:53
•
Reply
J

JacqueDKR

RSSI is 48 for one device, 44 for another and 39 for the other. The strange this is it works fine on my Android phone and my son’s iphone just my ipad pro is having the problem.

0

•

13-08-2021 12:25:56

•

Reply

T

Tom_Ring

Hi @JacqueDKR. When viewing the Live View on your Apple devices, are you on cellular data or wifi? Is there an active VPN? If possible, please share a screenshot of the specific error you are seeing what attempting Live View.

0

•

13-08-2021 16:12:15

J

JacqueDKR

I am using Wifi and it does this with VPN on or off.

0

•

16-08-2021 01:54:03

T

Tom_Ring

Hey @JacqueDKR. Thank you for sharing this image. One last thing I could suggest would be to connect your iPad to a wifi hotspot, disable the VPN and then attempt Live View. This will let you know if there is an error within your network. If you are still having issues, I suggest reaching out to ou

0

•

16-08-2021 17:41:40

J

JacqueDKR

It is working now. The neighbor and history is loading continually now. How do I fix that

0

•

19-08-2021 02:35:19