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U
Justin is the best!
After being frustrated with our device, Justin called us. He tried everything to fix it and then decided to send us a new one. He has contacted us three times and couldn't have been nicer! He walked us through the setup for the new device. Let's hope this works!
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08-12-2020 12:03:51
Responses (3)
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Caitlyn_Ring
Hi @Unhappyjo. Thank you for sharing your feedback with us, as we definitely want to ensure you have a good experience with Ring. Due to our response to COVID-19 as well as it being the holiday season, you may experience a longer than usual hold time when reaching out to our support team. If you're having trouble with accessing Live View, you can take a look at our Community Post on Live View concerns [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821). I would also suggest trying out the [Rapid Ring App](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), which will allow you to answer notifications and access Live View more quickly. If neither of those suggestions work, our support team will be the next step. :)
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08-12-2020 05:21:39
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