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U
I’m having trouble connecting my ring doorbell to a new android telephone.
hardwired-video-doorbell
I’ve been using the Ring app for several years and recently upgraded to a new phone. However, when I log in with my email and password, the app treats me like a new customer. My current address is shown, but my hardwired video doorbell camera isn’t displaying my home.
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25-10-2024 07:54:39
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Justin_Ring
Hi @user_cd15f2. A common issue, based on your description, is that you are not logging into the correct account. I would recommend attempting to identify any other email address you might have used to log in. If that does not help, the next best step would be to give our support team a call for further assistance.
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28-10-2024 07:47:59
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