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U
Fail to authenticate on iOS app
device-settings
cs-support

HelloI am a new user and I was trying to set up my Ring Camera.I downloaded the iOS app and tried creating my new account but it kept failing on the last step after I created my password.I resorted to creating my account through the Ring website which all worked fine.But now, when I try to log in to the Ring iOS app using that same email/password I get the two factor authentication page which asks for a code sent to my phone - which I enter. Then, there is a small loading screen and it says “Verification Failed”. I tried this multiple times, same results each time.I tried uninstalling / reinstalling the app as well - still same issue.Any help would be appreciated! This is preventing me from using my new camera!

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15-12-2023 23:41:12

Responses (1)

  • C

    Hi @user71407. What country are you located in? Do you have any VPNs installed on your phone? Which version of the Ring app are you currently running?

    0

    18-12-2023 19:11:19

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