Ring App
user_1c8dc1
Event History Bug (ring app)
I noticed within the event history of the ring app that no matter the event, when you click on the actual video the timestamp is plus 4-hours. For example, I go to event history and I have one at 7:15am. I click it to watch the video and the timestamp in the video displays 11:15am. A 4-hour increase. This same bug exists for all events in event history. All have 4 hours added to them when viewing the video. This is not good especially if something happened and you needed to share the video with police because the timestamp is inaccurate.
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08-07-2024 06:16:10
Responses (2)
- U
I'm having the same issue that just started a few days ago. The Ring time is correct, but all videos in History are 4 hours ahead on the doorbell and separate additional camera. I've checked my profile and everything seems to be correct. I really don't want to reset everything.
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08-07-2024 06:51:44
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UThis is a big issue across the board. I've checked with multiple people that have Ring and everyone has the same issue. Ring will need to fix this for all of us.
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08-07-2024 07:09:57
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Justin_Ring
Hi neighbors. I was able to find this Community post where others shared a similar concern. There is a marked solution in that post. I also recommend following that thread for any updates.
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09-07-2024 07:04:22
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