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Justin_Ring
Hi @Shanky612. It could be your Contact Sensor on your door not making correct communication with the Base Station. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360042739451-Troubleshooting-your-Contact-Sensor-1st-generation-) has troubleshooting steps to try for a Contact Sensor 1st Generation. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360042311972-Troubleshooting-Your-Contact-Sensor-2nd-generation-) is for the Contact Sensor 2nd Generation. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-09-2022 10:20:47
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