Android app randomly assigns 5 digit number as sound, thus, no alert sound is played
For several months now, my Ring App on Android will randomly assign the notification sound for door rings to a random 5 digit number. There is no sound named that number, so nothing rings! I've found this on both my Ring App and the Rapid Ring app. If I set it correctly, it will inevitably change back to the random 5 digit number. I have not identified when it does this per se. It is a very odd bug and has caused missed rings because there is no audio notification as a result.
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18-03-2021 10:19:32
Responses (1)
- R
I finally was able to drill down more as to the reason my chosen ring disappears. The name of the ring tones change within Android. The one I use, Ring - Ding Dong Neu, flips randomly between "Ring - Ding Dong Neu" and "Ring-Ding-Dong-Neu". I am guessing when the app can't find the previously chosen named ring tone, it can't ring. Then when I select the new name, when it reverts back, same issue.
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20-05-2021 05:20:43
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Caitlyn_Ring
Hi @ringone. Thanks for calling this out! Your Ring App should be displaying the correct notification sounds rather than what you're currently experiencing. There was a similar post about the notification sounds missing on the Android version of the Ring App specifically [here](https://community.ring.com/t/alert-sounds-missing-on-my-samsung-galaxy-s20/13713). You should be able to find a solution in that thread, but if not, you can reach our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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19-03-2021 07:55:16
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