Ring App
Add a battery message instead of battery health
Since the android app updated on 11th October, the two Video Doorbell 4's I own are showing "add a battery" instead of the battery level. Working perfectly before the update and still operational in terms of everything else. Bit of a waste of time if I can't see the battery status though.
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03-11-2024 05:37:10
Responses (2)
- C
Hi @catzi67. Check the app store on your phone to see if a new update is available. Also, try rebooting the Doorbell using the reboot option on the Device Health page. If it's still showing the "Add a battery" message, please share a screenshot and let us know which version of the Ring app you have.
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04-11-2024 06:32:37
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user_91887e
Nov 3, 2024 I have spoken to Ring representatives about receiving numerous ringtones. in the last four years. I do not need 80 or more ringtones clogging up my phone. I am not impressed by the Halloween, Christmas, New Year, dogs, cows, trains, etc. ringtones. I only used three ringtones, so I do not need 77 ringtones sitting on my phone. I have tried numerous times to delete the 77 ringtones and within a matter of several minutes or 24 hours, the 80 ringtones appear - frustrating! Recently, on Oct 20, 2024, I again contacted the Ring representative/Technician he provided me with a job number and stated I would receive an answer to my complaint. Well, within 72 hrs the email message stated that Ring can not do anything about Ringtones because the Ringtones come with the Ring App. In other words, Ring is not going to do anything about the software issue, whether I like it or not. However, I take Bruce Lee's style, " the art of fighting without fighting". Until Ring finds a way to correct its software problem, I am not paying for another year of subscription. Almost every company in America is in business to make money not to lose money. So, the Ring community let's hit the Ring company in their pocket - cancel or find another company that will listen to customers. Customer satisfaction should be at the top of Ring's agenda, and it is not!
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03-11-2024 07:27:30
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