Ring Alarm
System Keeps Switching To Cellular Backup
My Ring security system keeps switching to cellular backup even though my Internet access is up & running. It will do this several times randomly throughout the day. It ALWAYS switches for exactly 2 minutes. Using an eero WiFi 6 router that is connected via ethernet cable to the modem (Motorola). I've reset the router several times (through the app & removed the power). No joy. Any ideas would be appreciated!
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11-02-2025 03:16:22
Responses (2)
- L
Thanks for the reply! I have Spectrum cable coming into a Motorola MB8611 modem. This modem does not have WiFi. There is an ethernet cable connecting the modem to the Ring Base Station. I have rebooted the router using the reset button so will see if that makes a difference. To setup a dedicated 2.4 Ghz network for the Base Station, I would need a different (or additional) modem, correct?
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14-02-2025 01:05:33
THi @littletommy. Thank you for trying the reset. Since that didn't seem to make a change, please reach out to our support team. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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17-02-2025 04:19:07
- U
Same problem here, solved. Technician walked me through and this fixed it. Save yourself a call. The module needs an update and isn't updating by itself, although it doesn't indicate that. Look at the app under devices and see that the wifi is good and battery is good. If so, next... Remove the power plug from the outlet, next, remove the unit from the wall. With a Phillips screwdriver, remove the screw and slide to remove the battery cover. The battery is connected with 3 wires to a gray plug. You need a small flat head screwdriver to gently pry the plug out. Once battery is removed, wait five minutes. No less than five minutes. Then, plug in the plug. Replace battery in compartment. Replace cover and small screw. The module will light up blue. Remount to the wall,and plug power plug into outlet. It will now update the software after about five minutes and you're done.
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10-05-2025 04:29:45
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CHi @user_9d517b. I'm glad to hear our support team was able to help resolve your issue! However, this type of troubleshooting should only be done with the guidance of our technical support team to prevent the Base Station from being damaged.
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12-05-2025 03:45:16
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Tom_Ring
Hi @littletommy. I would first suggest making a dedicated 2.4 GHz network for your Base Station, or connect via ethernet. What connection do you currently have? You can also reboot your Base Station. Do this by briefly tapping the pinhole reset button. It's important to only tap, and not hold the button. Holding the button will initiate a factory reset of your Base Station.
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12-02-2025 06:17:06
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