Ring Alarm
Sensor won’t connect
Cannot connect sensor keeps telling me to pull tab but it’s already out removed battery and gives one blue flash
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24-06-2021 09:12:25
Responses (2)
- U
I'm having this exact problem I've took the battery out held the button and waited for lights etc nothing I keep getting the odd blue light flash or a red but nothing keeps saying to remove tab I've removed the device and tried re adding about 20 times I give up
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21-10-2021 07:48:39
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THi @user182. It sounds like you may need to reset the Z-Wave signal for this device. I suggest giving our support team a call to help you through this process. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406).
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25-10-2021 03:49:09
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Tom_Ring
Hi @Bad. In this case, you can remove and reinsert the batteries when it tells you to pull out the tab. You can also perform a factory reset on the sensor when it asks you this. Doing either of these will allow the device to communicate with the Base Station. Let me know if this helps!
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25-06-2021 10:14:46
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